Right of Withdrawal

Right of Withdrawal

If you purchase goods from us (except for the exceptions listed below), you have 14 calendar days from the day after delivery to decide that you do not wish to keep the goods. You may then return your order without payment of a penalty and without giving a reason within 14 calendar days (you pay the shipping costs yourself).

Within 30 calendar days after we have received your order back, we will refund the full purchase price of the returned goods, together with the original delivery costs. We will clearly inform you of this right upon confirmation of your order or at the latest upon delivery.

During the first 14 calendar days after the day of receipt, we expect you to handle the order and packaging carefully if you plan to return the goods. If you still want to return the goods as described above, you may only unpack them to the extent necessary to assess whether you wish to keep them. Given the nature of the goods, returned items must not have been used. This implies, among other things, that the packaging must be in good condition and not damaged (e.g. seals must still be intact).

If you return goods, this must be done together with all delivered accessories and — if reasonably possible — in the original condition and packaging, taking into account our instructions.

If you return goods, you are responsible for the transport and costs thereof. The right of withdrawal is only validly exercised when we have received the products back and the products are in good condition (as described above). If the products (wholly or partially) are lost or damaged in transport, or do not meet the above conditions, we cannot compensate you. We recommend that you take out appropriate insurance for this purpose.